Live across 60+ European hotel groupsNew deployments live in 3 weeksVoice agents at chain scaleAI Lobby Talk — CIO interviews on YouTubePlatform docs & changelogLive across 60+ European hotel groupsNew deployments live in 3 weeksVoice agents at chain scaleAI Lobby Talk — CIO interviews on YouTubePlatform docs & changelog
D3x

SKILLS ENGINE

Kodifizierte Hospitality-Logik — damit D3x-Agenten handeln, nicht nur antworten.

Produktions-Skills live, weitere auf der Roadmap. Dieselben Regeln für Messaging, Voice und E-Mail, mit PMS- und Ops-Integrationen.

18
Produktions-Skills
15
Heute live
1
Teilweise live
2
Auf der Roadmap
Demo buchenSo funktioniert die Plattform

SKILLS-BIBLIOTHEK

Business-Regeln, die ausführen, nicht nur antworten.

Jeder Skill ist konfigurierte operative Logik: Intent erkennen, Gast zuordnen, in Ihrem Stack handeln, Ergebnis protokollieren. Dieselbe Engine für WhatsApp, Telefon und E-Mail.

Eine Skills Engine · Messaging · Voice · E-Mail

18 Skills · 15 live in Produktion

Live

Live rates & availability

Displays real-time room rates and availability from your PMS. Guests see current pricing and room types in the conversation, reducing friction and boosting direct conversion.

MessagingVoiceEmail
Integration: PMS API
Live

Upsell

Detects interest in late checkout, breakfast, parking, and other add-ons. Books directly via PMS where integrated, or presents the offer in-channel. Typically drives 1–3% revenue uplift.

MessagingVoiceEmail
Integration: PMS API
Live

Booking intent

Detects when a guest wants a new reservation and starts the flow: redirect to the booking engine, hand off to the PMS, or collect dates and party size in the thread.

MessagingVoiceEmail
Live

Booking confirmation

When guests ask about an existing reservation, returns check-in time, room category, add-ons, and reassurance that the booking is confirmed in your PMS.

MessagingVoiceEmail
Integration: PMS API
RoadmapFull automation · Q4 2026

Booking cancellation

Handles cancellation requests, applies policy and fees, and processes via PMS where integrated or passes structured details to your reservations team.

MessagingVoiceEmail
Integration: PMS API
Live

Online check-in link

Sends a magic link where the guest is already authenticated and a secure token is generated. Guests complete pre-arrival check-in without creating an account or logging in.

MessagingVoiceEmail
Integration: PMS · token auth
Roadmap

WhatsApp online check-in

Fully automated check-in inside WhatsApp: identity verification, arrival details, check-in instructions, and room-ready notifications without redirecting to external links.

Messaging
Live

Outbound WhatsApp & SMS from call

During or after a phone call, the voice agent triggers an outbound WhatsApp or SMS with a booking link, payment link, or other call to action so the guest receives it on the channel they prefer.

Voice
Integration: WhatsApp · SMS
Live

Group booking intent

Identifies corporate stays, events, and multi-room inquiries. Triggers a form, notifies sales, or generates a structured request based on your property rules.

MessagingVoiceEmail
Integration: PMS API
Live

Meeting & event booking

Accepts meeting and event inquiries, collects date, headcount, room setup, and special requirements, checks availability where applicable, and creates a ticket for sales or events.

MessagingVoiceEmail
Integration: Ticket creation
Live

Create housekeeping task

Recognises requests for extra towels, pillows, cleaning, or other in-room service. Creates a task in your housekeeping platform via API or in D3x ticketing, with room number and priority.

MessagingVoiceEmail
Integration: Housekeeping API · D3x ticketing
Live

Maintenance request

Handles maintenance asks such as broken fixtures, AC issues, or other in-room faults. Opens a maintenance ticket via your connected API or D3x ticketing for engineering or facilities follow-up.

MessagingVoiceEmail
Integration: Maintenance API · D3x ticketing
Live

Ticket creation & routing

When a guest issue needs staff follow-up, D3x summarises the conversation, creates a structured ticket with room and reservation context, and sends it to the right department via your helpdesk, email, or D3x ticketing.

MessagingVoiceEmail
Integration: Helpdesk API · Email · D3x ticketing
Live

Lost & found

Collects structured details (what, where, when), forwards via API to your lost-and-found system, matches existing records, and can arrange return shipment to the guest.

MessagingVoiceEmail
Integration: Lost & Found API
TeilweiseRequest live · Full automation Q3 2026

Invoice request & update

Gathers booking reference, email, and company name on invoice requests and forwards to accounting. Automated invoice updates and reissue on the roadmap.

MessagingVoiceEmail
Live

Talk to human

Recognises phrases like “I want to speak to someone” and routes to a defined number, front desk queue, or channel with a conversation summary for seamless handover.

MessagingVoiceEmail
Live

AI doesn't know the answer

When the knowledge base cannot answer reliably, escalates with follow-up questions or human routing instead of guessing. Gaps are logged to improve the knowledge base over time.

MessagingVoiceEmail
Live

Emergency

Detects medical, security, fire, and other emergencies. Applies prioritised routing to staff, emergency numbers, or your defined escalation process immediately.

MessagingVoiceEmail

DIE THESE

LLMs sind Commodities. Der Moat liegt in der Schicht darüber.

Generische Modelle können Text erzeugen. Sie können keine Booking.com-Reservierungs-ID mit angehängtem Suffix matchen, kein Housekeeping-Ticket in Optii öffnen und keinen VIP nach Ihrem CRM-Tier eskalieren. Diese Logik ist in der Skills Engine kodifiziert — und sie wird jedes Mal stärker, wenn ein neuer Kunde live geht.

VERSTÄRKT SICH

Jeder Edge Case hilft jedem Kunden.

Wenn eine Gruppe einen neuen PMS-Quirk aufdeckt, wird daraus ein Skill, den alle anderen Kunden erben. Die Library wächst schneller, als ein einzelnes Hotel intern bauen könnte.

Compounds across customers

input

Guest signal

Message, call, email

rules

Skills

Domain rules + policy

integrations

Integrations

PMS · ops · CRM

output

Action

Resolve · ticket · escalate

audit

Audit

Logged · queryable

Each customer's edge cases become Skills that benefit every other customer.

WAS WIR NICHT SIND

Kein Chatbot. Kein RPA. Kein Workflow Builder.

  • · Kein Chatbot mit Hospitality-Anstrich
  • · Kein RPA, das Klicks in Ihrer Admin-UI wiederholt
  • · Kein generischer Workflow Builder, den Sie selbst pflegen

Generische KI

Stops at the answer.

Output

Antwortet dem Gast

  • Kann Reservierung nicht matchen
  • Kann kein Ticket erstellen
  • Kann VIP nicht eskalieren

D3x Skills Engine

Answers, then executes.

Live action

Output

Antwortet dem Gast

  1. Matcht Reservierung
  2. Erstellt & routet Ticket
  3. Eskaliert VIP nach Policy
  4. Schreibt in den Audit Trail

SPRECHEN SIE MIT UNS

Sehen Sie die Skills Engine in einem vergleichbaren Deployment.

30 Minuten mit dem Gründer — Produktions-Walkthrough statt Slides.

Demo buchenIntegrationen ansehen